Faqs

Question & Answers

Contact & Location
What is the address?
The address is Gfellweg 22, 39050 Völs am Schlern (BZ), Italy.
How can the hotel be contacted?
Phone: +39 0471 601136. Email: info@gfell.it.
Where is the hotel located?
Gfell is located in Völser Aicha near Völs am Schlern, in a secluded and quiet setting within the Schlern-Rosengarten Nature Park near Alpe di Siusi.
Arrival & Stay
Is free parking available?
Yes. Free parking is available directly in front of the hotel.
Is Wi‑Fi available free of charge?
Yes. Complimentary Wi‑Fi is available throughout the hotel.
What are the check-in and check-out times?
Check-in is possible from 14:00. Check-out is by 10:00.
Is early check-in or late check-out possible?
If availability allows, earlier arrival or later departure can be arranged. It is best to request this in advance.
Booking & Payment
Is there a tourist tax?
Yes. The tourist tax is €3.00 per person per day from the age of 14 and is not included in the rate.
Is a deposit required when booking?
Yes. A deposit of 30% is required at the time of booking.
How can the deposit be paid?
The deposit can be paid by credit card or bank transfer.
When and how is the remaining balance paid?
The remaining balance is paid on site.
What is the cancellation policy?
Free cancellation is possible up to 3 months before arrival. After that, cancellation fees apply depending on the time of cancellation.
Until when is free cancellation possible?
Free cancellation is possible up to 3 months before arrival.
What cancellation fee applies within 30 days of arrival?
For cancellations within 30 days of arrival, a fee of 70% of the booked stay applies.
What applies for cancellations within one week of arrival or in case of no-show?
From 7 days before arrival and in case of no-show, 100% of the booked stay is charged.
Hotel & Concept
How many rooms and suites are there?
The hotel has 17 rooms and suites.
What is special about the hotel’s architecture?
Part of the building with rooms and the wellness area is built directly into the slope, while the old barn (“Stadel”) is integrated into the concept as breakfast lounge, reception and lounge area. Highlights include its secluded setting within the nature park and the architectural harmony with the surrounding meadows and forests.
Is there an art gallery in the hotel?
Yes. There is an exclusive art gallery in the basement level.
What role does the “Stadel” play in the hotel?
The Stadel is a central element of the concept: the old barn houses the breakfast lounge, reception and a lounge area, and in the afternoon it becomes a Stadel Lounge with tea bar.
Rooms & Amenities
Which room categories are available?
Various room and suite categories are available. For current categories and details, please check the booking section on the website.
How many guests can the rooms accommodate?
Depending on the category, rooms and suites accommodate up to 4 guests.
Are there rooms with a terrace or balcony?
Yes. Depending on the category, rooms have a terrace or a balcony.
Which amenities are included as standard in the rooms?
Standard amenities include a Smart TV, safe, minibar, quality toiletries and a wellness basket with bathrobe and slippers.
Do the rooms have a safe and minibar?
Yes. A safe and minibar are part of the standard room amenities.
Are bathrobes and slippers provided?
Yes. A wellness basket with bathrobe and slippers is provided.
Is there an open bathroom concept?
A distinctive design feature in selected rooms/suites is an open shower next to the bed. For details about a specific category, please enquire during booking.
Are there pet-free rooms for guests with allergies?
Yes. For consideration of guests with allergies, some rooms are kept pet-free.
Do the rooms have Smart TV?
Yes. A Smart TV is part of the standard room amenities.
Do the rooms have a minibar?
Yes. A minibar is part of the standard room amenities.
Breakfast
Is breakfast included in the rate?
Yes. The standard rate is bed & breakfast.
How is breakfast organised?
Breakfast is served. Guests choose from the breakfast menu and the selection is brought to the table.
Which products are offered at breakfast?
Breakfast includes a selection of homemade and regional products such as jams, organic bread, bacon from the hotel’s own production, eggs, South Tyrolean cheese & yoghurt, muesli, fruit, cake, coffee specialities and teas.
Are there special breakfast options such as an apple cider vinegar cure?
Yes. An apple cider vinegar cure is available as an option at breakfast.
Where is breakfast served?
Breakfast is served in the breakfast lounge in the old barn (“Stadel”).
Restaurant
What is the name of the on-site restaurant?
The on-site restaurant is called Restaurant Schönblick.
When is the hot kitchen open?
Hot food is served from 12:00–14:00 and from 18:00–21:00 (last order at 20:30).
Are there closing days at the restaurant?
Yes. The restaurant is closed all day on Monday, and on Tuesday until 17:00.
Is there a barbecue evening in summer?
Yes. In summer, a barbecue evening takes place on the terrace every Wednesday.
How can a table be reserved?
Reservations can be made online or by phone.
How are allergies or intolerances handled?
Please communicate any allergies, intolerances or dietary preferences as early as possible so the kitchen can plan accordingly.
Wellness
When is the sauna open?
The sauna is open daily from 15:00–19:00.
What wellness highlights are available?
Wellness highlights include a panoramic sauna facing the forest, herbal and aroma infusions, a mountain garden and a sun terrace / lawn area.
Is there a relaxation room?
Yes. There is a relaxation room with a large glass front and panoramic view, including 6 sleeping bunks.
Is there an afternoon tea bar?
Yes. In the afternoon, a tea bar is available in the Stadel Lounge.
What is the Private Spa?
The Private Spa is an exclusive evening use of the spa area and can be booked daily from 19:30 (incl. aperitif and snacks).
Are there offers such as yoga or forest bathing?
Depending on the period, offers such as yoga and forest bathing may be available. For current dates and details, please enquire directly.
Is there a sun terrace or lawn area near the wellness area?
Yes. The wellness area also includes a sun terrace and a lawn area with loungers.
Are herbal or aroma infusions available in the sauna?
Yes. Herbal and aroma infusions are offered.
Activities
Which summer activities are possible in the area?
In summer, activities such as hiking, biking, swimming, golfing and climbing are popular in the area.
How extensive is the hiking trail network in the region?
Around 450 km of hiking trails are available in the region.
Are there bike trails in the area?
Yes. There are numerous bike trails in the region.
Does the hotel offer guided hikes or bike tours?
Yes. Guided hikes and mountain bike tours are offered in cooperation with the local tourist office.
Is there a rental service for bikes or equipment?
Yes. Bikes, hiking poles and backpacks can be rented.
Are tour tips and maps available at the hotel?
Yes. An information corner with tour tips and hiking maps is available.
Winter
Which winter activities are possible?
In winter, skiing, cross-country skiing and winter hiking are possible in the region.
What is the ski area offer in the region?
The Seiser Alm and Carezza ski areas together offer 181 km of slopes, 80 km of cross-country trails and 79 lifts.
Is there a winter shuttle service?
Yes. In winter, a complimentary hotel shuttle runs several times a day to the Tiers cable car (Carezza ski area).
Are dogs allowed?
Dogs are allowed on request in certain room categories.
What is the dog fee per night?
The dog fee is €25.00 per night.
Is information about accessibility available?
For questions about accessibility and suitable room options, it is best to contact the hotel directly.